Refund policy

We at Treeseeds.ca aim to provide the most pure and scientifically accurate samples of tree seeds for any customer. If you are not satisfied with our product, you can e-mail us at contact@treeseeds.ca and we will do our best make the situation right. 

Returns & Refunds

Returns are not accepted.

If germination of your seeds was unsuccessful please contact us:

• We will ask for information pertaining to the methodology used to germinate.
• We will provide you with guidance and best practices for germinating the seed type selected.
• After reviewing the situation a resolution will be provided. 

Late or missing refunds (if applicable)

• If you haven’t received a refund yet, first check with your credit card company.
• There is often some processing time before a refund is posted to your account.
• If you still have not received your refund after these steps, please e-mail us.

Gifts

•  Gift cards are non-refundable.
  

Shipping

• Shipping costs are non-refundable unless lost or damaged in transit by the courier.
• In the case of lost or undelivered package, please open a support ticket with the courier using the tracking number provided.
• If the courier is unable to resolve the situation, please contact us via e-mail.